Nextcloud Support
Every Nextcloud user is entitled to contact our Support Team using Live Support form found on our website.
The tool is available to everybody, free of charge. Response time is 48 hours.
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Live support
Live Support is your first point of contact with our technical team. Available for free to anyone. Cloud customers can use the Request Support form to provide details for expedited processing of their issue.
  • Callback (Priority support & Cloud customers only)
  • 2 hours typical response time in business hours
  • 48 hours guaranteed response time
  • SuiteCRM product support

Emergency support
Ideal for isolated incidents requiring the immediate attention of the Support team. Your case automatically receives the highest priority, and we guarantee the assistance within 2 hours.

  • Single incident support
  • Callback available
  • Remote support included
  • 2 hours guaranteed response time
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Priority support
On-premises customers can purchase Priority support as a service to ensure they get just the level of support they require. Guaranteed response time can be as low as 1 hour, including callback for critical issues, depending on the selected plan.
  • Pre-paid service
  • Callback available
  • Plan-based response time
Support form
Support form
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Emergency support
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Ideal for isolated incidents requiring immediate attention of the Support team. Your case automatically receives the highest priority, and we guarantee up to 2 hours of our engineer's time, with a guaranteed 2 hours response time.
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